Service and Spares

One of our points of strength is the efficiency of our After Sales Dept. 

We provide teleassistance free of charge during the 2 years warranty. Teleassistance is available also afterwards against an annual fee.

We can be quickly on the spot when service is necessary and most of spares can be found locally as we use components of major brands, which are internationally available.

We have specialized technicians in several countries: Germany, Spain, Japan, China and USA.

In 2011 we established Ecosystem USA in order to better serve the 50 and plus machines installed in the States. 2 thermal laminators are at disposal of US prospects to run demonstrations on demand and spares are on stock locally.

Our aim is to minimize breakdown time and to provide efficient solutions.